About Us
28+ Years
of Drug and Alcohol Testing Experience
National Leader
in Compliant DOT and Non-DOT Testing Services for Government Agencies, Employers, and Individuals
With 28 years of hands-on experience in drug and alcohol testing and compliance, we serve as a national partner for DOT and non-DOT programs supporting DOT agencies, non-DOT employers, contractors, and individuals across the United States.
Crossroads began as a small, local walk-in clinic and a reseller of rapid, instant drug test kits. From those humble beginnings, we grew into a fully integrated Third-Party Administrator (TPA) with brick-and-mortar facility, built on relationships, accountability, and a deep respect for the responsibilities inherent in compliance work.
What started small has evolved into a trusted, reliable drug and alcohol testing company. We now support transportation compliance for DOT agencies, non-DOT employers, and individuals working in safety-sensitive industries nationwide, without losing the personal, accessible approach that defines who we are.
The drug and alcohol testing industry continues to change, and Crossroads remains at the forefront, helping our clients stay current with policies, regulations, and testing requirements. We use electronic chain-of-custody processing to manage complex compliance data and provide a seamless connection between HR departments, collection sites, laboratories, and Medical Review Officers (MROs). This approach gives HR teams accurate time stamped documentation, and real-time access to critical compliance information, without delays or guesswork.
Our mission is clear: support our clients in protecting their workforce and the public by delivering reliable, compliant drug and alcohol testing programs for employers and contractors.
At Crossroads, compliance is not just a service. It is a responsibility we take personally.
We offer walk-in clinics and 24/7 on-site testing services to support mass hiring events, bulk random testing, post-accident testing, and reasonable-suspicion testing. These services reduce downtime, improve efficiency, and lower operational costs. Through our nationwide network of collection sites, clients can schedule testing anywhere in the country and securely retrieve results. eCCF (electronic chain-of-custody form) is far more efficient than paper chain-of-custody forms.
Our pricing reflects value, not shortcuts. Organizations choose Crossroads because an efficient, compliant testing program ultimately reduces risk, saves time, and lowers total cost.
At Crossroads, compliance is not just a service. It is a responsibility we take personally.
Why Crossroads?
We are a trusted partner to cities, transportation providers, and employers nationwide.
Our certified collectors, fast turnaround times, and hands-on support from the Owner/President help organizations manage DOT and non-DOT testing programs with confidence.
Clear and consistent communication sets Crossroads apart from other drug testing companies and TPAs.
As a confident minority-owned business, Crossroads brings both expertise and perspective to every partnership.
From a Local Testing Clinic to a Nationwide Testing Partner
Crossroads began as a small local walk-in clinic providing drug and alcohol testing services and rapid testing products. Over nearly three decades, the company expanded its capabilities to meet the increasingly complex testing and compliance needs of employers and regulated transportation organizations.
That growth transformed Crossroads from a local testing provider into a Third-Party Administrator capable of coordinating testing programs, random selections, employee rosters, electronic chain-of-custody documentation, laboratory and Medical Review Officer communication, mobile collections, and testing through a nationwide collection-site network.
Today, Crossroads serves organizations ranging from small businesses and independent owner-operators to municipalities, transportation providers, contractors, and employers with workforces operating across multiple locations.
Experienced Leadership With Hands-On Involvement
Crossroads began as a small local walk-in clinic providing drug and alcohol testing services and rapid testing products. Over nearly three decades, the company expanded its capabilities to meet the increasingly complex testing and compliance needs of employers and regulated transportation organizations.
That growth transformed Crossroads from a local testing provider into a Third-Party Administrator capable of coordinating testing programs, random selections, employee rosters, electronic chain-of-custody documentation, laboratory and Medical Review Officer communication, mobile collections, and testing through a nationwide collection-site network.
Today, Crossroads serves organizations ranging from small businesses and independent owner-operators to municipalities, transportation providers, contractors, and employers with workforces operating across multiple locations.
Crossroads is built around direct leadership involvement rather than a call-center approach to drug and alcohol testing administration. The company’s Owner/President remains actively involved in customer relationships, program oversight, problem resolution, and the day-to-day needs of employers.
That hands-on leadership model allows Crossroads to provide organizations with direct access to experienced professionals who understand the operational impact of testing requirements—not simply the process of scheduling a collection.
With more than 28 years of industry experience behind the organization, Crossroads combines regulatory knowledge with practical experience supporting employers, safety-sensitive workforces, human resources departments, and public agencies.
28+ Years of Drug and Alcohol Testing Experience
Experience matters in an industry where a missed testing requirement, incorrect documentation, incomplete random selection, or communication failure can create significant problems for an employer.
Crossroads brings more than 28 years of drug and alcohol testing experience to every client relationship. Over that time, our team has worked with employers and individuals across DOT-regulated and non-DOT environments and has adapted as testing technology, electronic documentation, federal requirements, and workplace policies have evolved.
Our experience includes supporting:
- DOT-regulated transportation employers
- Government agencies and municipalities
- Commercial motor carriers
- Transit and mobility organizations
- Contractors
- Non-DOT employers
- Human resources departments
- Safety and compliance teams
- Owner-operators
- Individuals requiring professional testing
Our Mission
Our mission is to help employers protect their workforce and the public by providing reliable drug and alcohol testing services, responsive program support, accurate documentation, and dependable communication.
What Guides Our Work
Integrity: Testing and compliance responsibilities require accuracy, confidentiality, and professionalism.
Accountability: When employers rely on Crossroads to administer critical parts of their testing program, we take that responsibility seriously.
Communication: Employers should understand what is happening with their program rather than wondering whether a test, random selection, roster update, or report has been completed.
Accessibility: Clients should be able to reach knowledgeable people when questions or urgent testing situations arise.
Accuracy: Reliable documentation and properly administered testing processes are fundamental to effective workplace testing programs.
Service: Technology improves testing administration, but responsive human support remains an essential part of the Crossroads approach.
Modern Technology Backed by Personal Service
Crossroads combines personal support with technology designed to make employer testing programs easier to administer.
Electronic chain-of-custody processing helps connect employers, collection sites, laboratories, and Medical Review Officers while providing time-stamped documentation and faster access to testing information. Crossroads also provides access to a nationwide collection-site network, allowing employers with geographically dispersed workforces to coordinate testing beyond Crossroads’ physical locations.
Technology helps streamline the process, but Crossroads does not replace personal service with automation. Employers continue to have access to experienced staff who can assist with testing coordination, program questions, documentation, and time-sensitive situations.
Certifications, Memberships & Industry Relationships
Crossroads is proud to maintain business certifications that support organizations seeking qualified and diverse suppliers for transportation, government, infrastructure, and private-sector contracts. Our DBE, MBE, and SBE credentials complement decades of experience supporting regulated employers and public-sector organizations.
Experience Trusted by Employers and Public Agencies
Crossroads has supported organizations across transportation, government, mobility, and other safety-sensitive industries. The website currently identifies organizations including the City of Pasadena, Keolis Transit North America, Orange County Transportation Authority, and ProPark as customers that rely on Crossroads for testing or program support.
Our experience includes supporting municipalities, public transportation organizations, mobility providers, contractors, and private employers with testing administration and workforce compliance needs. These relationships have required Crossroads to manage high-volume testing, accurate documentation, responsive communication, and programs involving geographically distributed workforces.
Local Service With Nationwide Reach
Crossroads has supported organizations across transportation, government, mobility, and other safety-sensitive industries. Including the City of Pasadena, Keolis Transit North America, Orange County Transportation Authority, and ProPark as customers that rely on Crossroads for testing or program support.
Crossroads operates physical testing locations in Duarte and Los Angeles, California, and West Memphis, Arkansas, while supporting employers through a nationwide collection network.
This combination allows Crossroads to provide personal service to local customers while coordinating testing for employers whose employees work throughout the United States.
Organizations can use Crossroads for centralized program administration while directing employees to appropriate collection locations across the country, reducing the need to manage separate testing vendors in every market.
Organizations and Individuals We Serve
DOT-regulated employers rely on Crossroads for testing and program administration involving safety-sensitive employees across transportation industries.
Non-DOT employers use Crossroads for workplace drug and alcohol testing programs designed around company policies and applicable laws.
Individuals use Crossroads for private drug testing, alcohol testing, Live Scan fingerprinting, employment requirements, legal documentation, and other personal testing needs.
FAQ's
Frequently Asked Questions About Crossroads
How long has Crossroads been in business?
Crossroads states that its team has more than 28 years of hands-on drug and alcohol testing experience, evolving from a local walk-in testing operation into a nationwide testing and program-administration provider.
Does Crossroads only provide DOT testing?
No, Crossroads provides DOT testing and employer-program support as well as non-DOT workplace testing and testing services for individuals.
Does Crossroads provide testing nationwide?
Yes, Crossroads coordinates testing through a nationwide collection-site network in addition to operating physical locations in California and Arkansas.
Where does Crossroads have physical locations?
Crossroads currently lists locations in Duarte, California; Los Angeles, California; and West Memphis, Arkansas.
Does Crossroads work with government agencies?
Yes, Crossroads coordinates testing through a nationwide collection-site network in addition to operating physical locations in California and Arkansas.
Does Crossroads provide mobile testing?
Yes, Crossroads states that it offers on-site testing for services including mass hiring, random testing, post-accident testing, and reasonable-suspicion testing.
Need Immediate Testing?
We’re Ready to Help.
Whether it’s a same-day requirement, post-accident testing, or a last-minute pre-employment screen, our certified collectors are available to assist you right now.
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