Why Crossroads
We are a trusted partner to cities, transportation providers, and employers nationwide.
Our certified collectors, fast turnaround times, and hands-on support from the Owner/President help organizations manage DOT and non-DOT testing programs with confidence. We work closely with HR teams, safety managers, and public agencies to simplify compliance, improve efficiency, and deliver the personal service larger labs often can’t.
Clear and consistent communication sets Crossroads apart from other drug testing companies and TPAs. From roster management to random selections and MIS reporting, our team ensures records are accurate, up-to-date, and audit-ready. Many organizations turn to Crossroads after experiencing poor maintenance and limited communication from other providers.
Crossroads combines regulatory expertise, hands-on service, mobile onsite testing, and dependable reporting so you can focus on running your business while we keep your drug and alcohol testing program compliant and efficient.
As a Disadvantaged Business Enterprise, or DBE, Crossroads brings expertise and perspective to every partnership.
Need Immediate Testing?
We’re Ready to Help.
Whether it’s a same-day requirement, post-accident testing, or a last-minute pre-employment screen, our certified collectors are available to assist you right now.
A Trusted Drug and Alcohol Testing Partner for Employers
Crossroads Drug & Alcohol Testing helps transportation companies, public agencies, municipalities, contractors, human resources teams, safety departments, and private employers manage reliable DOT and non-DOT drug and alcohol testing programs. Our services extend beyond scheduling individual tests. We assist employers with program administration, random-testing pools, employee-roster management, FMCSA Clearinghouse support, mobile on-site testing, laboratory and Medical Review Officer coordination, documentation, reporting, and audit preparation. By combining regulatory knowledge with responsive personal service, Crossroads gives employers a dependable testing partner that understands both federal requirements and the day-to-day operational challenges of maintaining a safe, compliant workplace.
More Than a Drug-Testing Collection Site
Many testing companies focus primarily on collecting specimens and reporting results. Crossroads provides employers with broader program support designed to reduce administrative workload and improve communication across the testing process. Our team works closely with employers to maintain accurate employee rosters, coordinate required tests, monitor random selections, organize program records, communicate testing requirements, and support compliance reviews. Employers receive a dedicated partner who understands how individual testing events connect to the organization’s larger drug and alcohol testing program.
For DOT-regulated employers, testing procedures are governed by 49 CFR Part 40 together with the regulations of the applicable transportation agency. Employers may use qualified service agents to coordinate testing responsibilities, but the employer remains ultimately responsible for maintaining a compliant program.
Why Employers Choose Crossroads
Employers need timely answers when a driver is selected for random testing, an accident occurs after normal business hours, a Clearinghouse issue prevents a driver from working, or an audit request arrives unexpectedly. Crossroads provides direct, practical support designed to help employers understand the next step and coordinate the required service without unnecessary delay.
Complete program administrationCrossroads supports the systems behind an effective testing program, including employee enrollment, random-pool maintenance, testing coordination, documentation, reporting, and compliance reminders. This centralized approach reduces the need for HR and safety teams to manage multiple disconnected testing vendors.
Accurate, audit-ready recordsIncomplete rosters, missing test records, unresolved selections, and inconsistent reporting can create significant compliance risk. Crossroads helps employers maintain organized records that can be retrieved when needed for audits, compliance reviews, contract requirements, or internal safety evaluations.
Mobile on-site testingMobile testing allows employers to coordinate drug and alcohol testing at terminals, yards, offices, project sites, and other suitable workplace locations. This can reduce employee travel, minimize operational downtime, and help organizations respond more efficiently to large testing events or time-sensitive situations. Crossroads currently promotes mobile on-site DOT testing directly at employer facilities.
One Partner for DOT and Non-DOT Testing Programs
Crossroads provides coordinated support across a broad range of employer testing needs, including:
DOT drug testing
DOT alcohol testing
Random-testing program administration
Consortium and third-party administrator services
FMCSA Clearinghouse support
Mobile on-site testing
Non-DOT workplace testing
Program-design assistance
Electronic chain-of-custody support
Recordkeeping and audit preparation
Testing services for individuals
Experience Supporting Public Agencies and Transportation Employers
Crossroads works with municipalities, public agencies, transit operators, mobility providers, commercial fleets, contractors, and other employers responsible for safety-sensitive workforces. The current page names the City of Pasadena, Keolis Transit North America, the Orange County Transportation Authority, and ProPark as organizations that rely on Crossroads for testing or program support. These client relationships are valuable trust signals because they demonstrate experience working with organizations that require structured administration, dependable records, clear communication, and consistent compliance procedures.
DBE, MBE and SBE-Certified Business
Crossroads displays Disadvantaged Business Enterprise, Minority Business Enterprise, and Small Business Enterprise credentials on the page. These certifications can be especially relevant to municipalities, transit agencies, government contractors, infrastructure companies, and organizations with supplier-diversity goals.
As a certified DBE, MBE, and SBE business, Crossroads offers public agencies, prime contractors, transportation providers, and private employers a qualified testing partner that can support both workplace-safety goals and supplier-diversity initiatives. Our team combines the responsiveness of a specialized business with the administrative capabilities required to support complex employer testing programs.
Clear Communication at Every Stage
Drug and alcohol testing programs involve multiple parties, including the employer, employee, collection site, laboratory, Medical Review Officer, Breath Alcohol Technician, Screening Test Technician, Substance Abuse Professional, and C/TPA. Poor communication among these parties can delay testing, create incomplete records, and leave employers uncertain about the actions they must take.
Crossroads provides a centralized point of coordination to help employers track testing orders, employee status, random selections, results, documentation, and outstanding compliance requirements. Under Part 40, service agents may receive and maintain testing records and, in permitted circumstances, act as intermediaries in transmitting testing information when the employer chooses that arrangement.
Compliance Support Without Overpromising
A qualified testing administrator can help an employer operate a more organized and consistent program, but no service provider should promise that the employer will automatically remain compliant. DOT guidance states that the regulated employer retains ultimate responsibility for compliance, even when using a C/TPA or other service agents.
Crossroads helps employers administer testing programs in accordance with applicable DOT procedures and agency-specific requirements. We provide testing coordination, documentation, program support, and compliance guidance, while helping employers understand the decisions and actions that remain their responsibility. This shared approach gives employers professional administrative support without losing oversight of their regulated workforce.
Supporting Safer and More Productive Workplaces
A well-designed drug-free workplace program can help employers improve safety, deter employees from reporting to work unfit for duty, meet applicable regulatory or insurance requirements, and reduce costs associated with workplace substance misuse. Effective programs require more than testing alone; they should also include clear policies, consistent procedures, education, supervisor preparation, and regular program evaluation.
Crossroads supports employers in developing a structured testing process that aligns with operational needs, workplace policies, and applicable regulatory requirements. Non-DOT employers should also consider state and local employment laws and apply testing policies fairly and consistently. SAMHSA advises employers to consider legal counsel when developing workplace testing policies because applicable requirements vary and inconsistent implementation can create legal risk.
FAQ's
Frequently Asked Questions About Choosing Crossroads
What makes Crossroads different from a national testing laboratory?
Crossroads provides hands-on employer support in addition to testing coordination. Services may include random-pool administration, roster management, mobile testing, Clearinghouse assistance, reporting, documentation, and audit preparation.
Does Crossroads serve both DOT and non-DOT employers?
Yes. Crossroads supports federally regulated transportation employers as well as private and public organizations that maintain non-DOT workplace drug and alcohol testing programs.
Can Crossroads manage our complete DOT testing program?
Crossroads can administer or coordinate many program responsibilities, including random selections, testing appointments, employee rosters, laboratory and MRO services, records, Clearinghouse activities, and compliance reporting. The employer retains ultimate responsibility for following the regulations governing its employees.
Does Crossroads provide mobile testing?
Yes. Crossroads provides or coordinates mobile on-site testing for employers that need testing at terminals, yards, offices, project sites, or other approved locations.
Can Crossroads assist with urgent or post-accident testing?
Yes. Crossroads can help coordinate same-day, post-accident, reasonable-suspicion, and other time-sensitive testing. Employers should contact Crossroads promptly so the governing testing authority and required timeframe can be confirmed.
Does Crossroads support government agencies and contractors?
Yes. Crossroads works with municipalities, transit providers, mobility operators, public agencies, and private employers. Its DBE, MBE, and SBE credentials may also support supplier-diversity requirements.
Can Crossroads help an employer change testing administrators?
Yes. Crossroads can review an existing program, transfer active rosters and available testing records, establish the appropriate testing pool, update service-agent arrangements, and help identify missing documentation.
Need Immediate Testing?
We’re Ready to Help.
Whether it’s a same-day requirement, post-accident testing, or a last-minute pre-employment screen, our certified collectors are available to assist you right now.
Stay Informed With Compliance Updates
Get the latest testing requirements, compliance reminders, and workplace safety updates delivered straight to your inbox.