Tower Mobility, a leading rideshare company with over 3000 drivers, was experiencing major drug testing compliance issues, rapid turnover, lack of systems for results tracking, and management needed a solution.
Starting From Scratch On Purpose
We didn’t promise a quick fix. We came in prepared to take responsibility because we strive to be the best example of our industry.
Day one, our focus was simple:
- Get them back into compliance
- Create visibility and accountability
- Reduce operational friction for their drivers
That meant transparent communication, clear expectations, and direct access to me and my leadership team—not a help desk or ticket system.
Fixing What Was Costing Them Time
Major pain points were downtime, lost time, lost revenue, and quick compounding frustration in a high-turnover environment. We changed that by bringing testing to them.
With on-site testing and streamlined laboratory-based procedures, drivers were typically in and out in 7 to 17 minutes. That alone changed how the program was perceived by drivers and by leadership.
Control, Compliance, and Confidence
As the program stabilized, the results became clear.
They are now federal drug test compliant, leadership has reliable reporting and documentation, drivers experience less disruption, and accountability proactive and consistent instead of reactive.
Equally important, is the peace of mind knowing the status of each step with confidence in how their program is being managed.
Why This Matters
We work with many transportation and DOT-adjacent organizations with a similar story.and the story: growth is happening faster than systems, vendors overpromise, and compliance becomes something leadership hope is being handled correctly.
We are aligned to the spirit of our mission, no shortcuts or quick patches, help implement programs that can stand up to scrutiny to protect the integrity of all staff, operations, and ownership.
This rideshare company didn’t just need a testing vendor. They needed a partner who would take responsibility.
Owner & President
Crossroads Drug & Alcohol Testing