Keolis Transit, an FTA service operating company, required onsite drug testing for their job job fairs, Crossroads was there for them.
How Crossroads Delivers Speed, Compliance, and implementation nationwide
A – Scheduled On-Site Testing
High-Volume Hiring Support for an FTA Agency Job Fair
The Challenge
The agency faced two major hurdles:
- Finding a testing provider capable of managing hundreds of candidates efficiently
- Securing a partner with deep experience in high-volume, regulated testing environments
Few vendors could confidently handle both.
The Crossroads Solution
We designed and executed a fully integrated on-site testing operation at the agency’s headquarter with speed, accuracy, and compliance.
How We Did It
- Deployed 2–3 experienced collectors trained in high-volume workflow
- Established a designated testing zone with structured traffic flow
- Used mobile-friendly tablets for electronic chain of custody (eCCF)
- Set up technology kiosks to manage logistics and candidate intake
- Owner-level leadership on-site, acting as the agency’s Third-Party Administrator (TPA)
Testing time per candidate: 5–7 minutes
The Process
- Pre-Registration: The agency pre-sorted candidates in advance (when not pre-sorted, Crossroads manages intake on-site)
- Check-In & Testing: Candidates directed to Crossroads’ testing zone
- Electronic Chain of Custody: Data transmitted directly to the lab
- Additional Services: Live Scan fingerprinting conducted on-site for select positions
- Results Delivery: HR received lab results within 1–3 business days
The Outcome
- Hundreds of candidates processed efficiently
- Zero bottlenecks or compliance breakdowns
- Hiring continued without delay
- The agency gained confidence in a testing partner built for scale
When asked why they chose Crossroads, the hiring manager cited:
- Proven high-volume experience
- Client referrals and reputation
- Clear communication and operational confidence
B – Unscheduled On-Site Testing
24/7 Post-Accident Response That Protected Safety and Liability
The Call
In the early morning hours, Crossroads received an urgent call for post-accident DOT testing involving a safety-sensitive employee.
The situation required:
- Immediate response
- Experienced handling
- Strict chain of custody
- Coordination with authorities
The Crossroads Response
A trained collector arrived promptly on-site. Based on professional observation, the employee appeared impaired and was initially uncooperative.
Instead of escalating the situation, the collector:
- Remained calm and patient
- Worked alongside authorities to maintain a controlled environment
- Followed DOT protocol precisely
- Provided water and allowed the full up to 3-hour window for sample collection
Within 90 minutes, the employee became cooperative and provided a valid specimen.
The collector completed the electronic chain of custody, ensuring defensible documentation for the employer.
The Outcome
- Safety was preserved
- Compliance was maintained
- Liability was reduced
- The process remained professional and humane
The employer called the next day simply to say thank you—a reminder that these moments matter.
Why Unscheduled, 24/7 Testing Matters
Crossroads provides on-call testing 24/7/365, nationwide, for situations including:
- Reasonable suspicion
- Post-accident or near-miss incidents
- DOT safety-sensitive roles
- Return-to-duty and follow-up testing
- Court-ordered or probation monitoring
- Prescription drug misuse concerns
- Logistics, manufacturing, and critical infrastructure operations
Immediate testing protects:
- Employees
- Employers
- The public
- Legal and insurance outcomes
Why Organizations Choose Crossroads
- Proven experience with scheduled and unscheduled testing
- High-volume operational expertise
- Owner-level accountability
- Calm, compliant response in high-stress situations
- Technology-driven efficiency
- Nationwide, 24/7 readiness
Whether planned weeks in advance—or needed in the middle of the night, we are consistent and committed to show up ready for the occasion.
That’s the difference between a vendor and a true compliance partner.